Cancellation and payment terms
Please read these before you book. If anything is unclear, write to me and I will answer plainly.
Booking and payment
- We first agree on your dates and details together by WhatsApp or email, and I send you a written offer.
- Deposit: 50% of the total price is paid to confirm the booking.
- Balance: the remaining 50% is paid 30 days before your arrival. For bookings made less than 30 days before arrival, the full amount is paid at booking.
- How to pay: by credit or debit card through a secure payment link sent from our booking system, Bókun. Your card details are never stored on this website or by us; they are processed directly by the payment provider.
- Currency: all prices are in euros (€). Clear Sky Lapland Oy is not registered for VAT, so no VAT is added to prices.
- Your booking is confirmed once the deposit is received, and you receive a written confirmation.
If you cancel
| When you cancel | Refund |
|---|---|
| More than 30 days before arrival | Half of the deposit you paid is refunded (25% of the total price). |
| Within the last 30 days before arrival | No refund. |
- Please cancel in writing (email or WhatsApp). The cancellation date is the day your message reaches us.
- In the last 30 days, bookings with our partners (husky, reindeer, snowmobile, icebreaker and so on) are already confirmed, so no refund can be made. I recommend travel insurance that covers cancellation.
- No refunds are given for days or activities not used once the programme has started.
- Requests to change dates are made in writing and considered subject to availability.
Changes due to weather and safety
Winter conditions in Lapland can affect the programme. In case of storms, extreme cold (around −35 °C or below), closed roads or a partner cancelling for safety reasons:
- We first move the activity to another day of the programme or replace it with an equivalent activity.
- If that is not possible, only the price of the activity that could not take place is refunded.
- I may change the route and times according to weather and road conditions for your safety.
- Northern lights: the aurora is a natural phenomenon and no guide can guarantee it. If we go out on an aurora night and come back without a single photo, I offer the next night free of charge. No other refund is given because clouds hid the aurora.
If we cancel
If I have to cancel the whole programme because of illness or another unavoidable reason, I will first offer you an equivalent guide or new dates. If you do not accept, I refund everything you have paid.
What the price includes
What is included is listed on each programme page and in the offer I send you. In general, flights, accommodation, lunches and dinners, and thermal clothing are not included. The per-person prices on this site are based on example group sizes; the exact price for your group is stated in your offer.
Health and safety
- Please tell us before booking about health conditions, pregnancy, mobility limits and children's ages; some activities have age, height and weight limits.
- You must follow the safety instructions of the guide and our partners during activities. We may refuse to take part a guest who puts safety at risk; in that case no refund is given.
- Dressing for winter conditions is your responsibility. I explain what to wear on the programme pages and in our messages.
- For activities run by partners, that company's own terms also apply.
- I recommend travel and health insurance.
Company and disputes
Clear Sky Lapland Oy · Business ID [Y-TUNNUS] · [ADRES], Rovaniemi, Finland · cevikkankoc@gmail.com · +358 44 238 3896
These terms are governed by Finnish law. If there is a problem, please write to me first so we can try to solve it together. Consumers living in the EU may also refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).